On 03/23/2018 06:33 PM, Alberto Bursi wrote:
Yeah, getting an RMA isn't hard if you just lie. Won't work for non-RMA support requests though.
It isn't lying if OEM never stated pre-purchase that you aren't allowed to flash your own firmware. It is the same as how many laptop OEM's want you to have windows installed when you RMA a laptop.
This type of issue was actually debated quite a bit back in the 70's (and now recently again) when car manufacturers tried to prevent people from using after-market parts or tuning their vehicle. https://en.wikipedia.org/wiki/Magnuson%E2%80%93Moss_Warranty_Act https://www.sema.org/sema-enews/2011/01/ftc-validates-right-to-install-after... http://www.dummies.com/home-garden/car-repair/keeping-your-mods-warranty-int... "Further, under the act, aftermarket equipment that improves performance does not automatically void a vehicle manufacturer’s original warranty, unless the warranty clearly states the addition of aftermarket equipment automatically voids your vehicle’s warranty, or if it can be proven that the aftermarket device is the direct cause of the failure."
It is more relevant than ever considering how computerized a modern vehicle is and that making basic repairs these days requires firmware modifications on some vehicles (ex: the john deere tractor problem) and I am sure it will eventually end up in the supreme court. It is a damn shame now even cars have been made very complex and computerized for no real reason.
It IS lying if you don't tell them you installed Coreboot and pretend the issue happened with UEFI.
Also, manufacturer warranty does not cover damage done by the user, and flashing a third party firmware is usually enough to claim whatever happens to it afterwards it's your fault. In general, anything can be used to claim the damage is your fault and just laugh and deny the RMA request. Who sues them over a RMA anyway.
In the EU consumer laws add seller warranty where the seller basically has to replace the device regardless (as they require the seller to demonstrate that the damage was done by the custom firmware), but that's another thing, and in 99% of the cases they actually honour the warranty (which isn't a given, Amazon and bigger ones usually do) they just toss your RMA in the bin and give you a new one.
-Alberto
On 03/23/2018 11:54 PM, Taiidan@gmx.com wrote:
On 03/23/2018 06:33 PM, Alberto Bursi wrote:
Yeah, getting an RMA isn't hard if you just lie. Won't work for non-RMA support requests though.
It isn't lying if OEM never stated pre-purchase that you aren't allowed to flash your own firmware. It is the same as how many laptop OEM's want you to have windows installed when you RMA a laptop.
-
Alberto Bursi -
Taiidan＠gmx.com