Planned maintenance on Thu Dec 21 8:00 - 10:00 UTC

[Felix Singer]

Our hoster made a mistake during the last maintenance this week and it
needs to be fixed. That requires another (but last!) downtime at the
following time for two hours.

Start of maintenance:

Thursday, Dec 21 8:00 UTC

Expected end of maintenance:

Thursday, Dec 21 10:00 UTC

We are sorry for the inconveniences.

Felix

[Martin Roth]

That's a polite way of saying that hetzner is making us take down the server and replace a 1TB drive that they accidentally installed with a 512GB drive that they were supposed to put in.

Shame on Hetzner. That's some crap there.

Dec 20, 2023, 10:57 by [e-mail]:
> Our hoster made a mistake during the last maintenance this week and it
> needs to be fixed. That requires another (but last!) downtime at the
> following time for two hours.
>
> Start of maintenance:
>
> Thursday, Dec 21 8:00 UTC
>
> Expected end of maintenance:
>
> Thursday, Dec 21 10:00 UTC
>
> We are sorry for the inconveniences.
>
> Felix
>
> coreboot mailing list -- [e-mail]
> To unsubscribe send an email to [e-mail]

[Felix Singer]

Well shit happens and nobody is perfect. They are also just humans.
Their service is usually great.

On Wed, 2023-12-20 at 19:53 +0100, Martin Roth wrote:
> That's a polite way of saying that hetzner is making us take down the
> server and replace a 1TB drive that they accidentally installed with
> a 512GB drive that they were supposed to put in.
>
> Shame on Hetzner. That's some crap there.
>
> Dec 20, 2023, 10:57 by [e-mail]:
> > Our hoster made a mistake during the last maintenance this week and
> > it
> > needs to be fixed. That requires another (but last!) downtime at
> > the
> > following time for two hours.
> >
> > Start of maintenance:
> >
> > Thursday, Dec 21 8:00 UTC
> >
> > Expected end of maintenance:
> >
> > Thursday, Dec 21 10:00 UTC
> >
> > We are sorry for the inconveniences.

[Martin Roth]

I'm not blaming the techs. Sure, they screwed up. I don't care about that. But the company should just eat the cost instead of making coreboot pay or shut down the server.

It's trivial to them, and a pain in the ass for us. It's complete bullshit that they'd do this. The company should do better. This is crap customer service, and we both know it.  They deserve to be called out for that. People should know that they're happy to screw their customers over when they screw up.
Dec 20, 2023 at 15:44 by [e-mail]:
> Well shit happens and nobody is perfect. They are also just humans.
> Their service is usually great.
>
> On Wed, 2023-12-20 at 19:53 +0100, Martin Roth wrote:
> > That's a polite way of saying that hetzner is making us take down the
> > server and replace a 1TB drive that they accidentally installed with
> > a 512GB drive that they were supposed to put in.
> >
> > Shame on Hetzner. That's some crap there.
> >
> > Dec 20, 2023, 10:57 by [e-mail]:
> > > Our hoster made a mistake during the last maintenance this week and
> > > it
> > > needs to be fixed. That requires another (but last!) downtime at
> > > the
> > > following time for two hours.
> > >
> > > Start of maintenance:
> > >
> > > Thursday, Dec 21 8:00 UTC
> > >
> > > Expected end of maintenance:
> > >
> > > Thursday, Dec 21 10:00 UTC
> > >
> > > We are sorry for the inconveniences.

[Nico Huber]

On 20.12.23 23:50, Martin Roth via coreboot wrote:
> It's trivial to them, and a pain in the ass for us. It's complete bullshit that they'd do this. The company should do better. This is crap customer service, and we both know it.  They deserve to be called out for that. People should know that they're happy to screw their customers over when they screw up.

So what did they do in the end? Did they take the disk and copy the data
to the new one, or just swap them and let you start over with an empty
disk?

Nico

[Felix Singer]

The maintenance starts now.

On 20.12.2023 18:57, Felix Singer wrote:
> Our hoster made a mistake during the last maintenance this week and it
> needs to be fixed. That requires another (but last!) downtime at the
> following time for two hours.
>
> Start of maintenance:
> Thursday, Dec 21 8:00 UTC
>
> Expected end of maintenance:
> Thursday, Dec 21 10:00 UTC

[Felix Singer]

Finished the maintenance.

All services are back. The performance might be a bit degraded during 
the next 30 minutes.

Felix

On 21.12.2023 08:57, Felix Singer wrote:
> The maintenance starts now.
>
> On 20.12.2023 18:57, Felix Singer wrote:
> > Our hoster made a mistake during the last maintenance this week and it
> > needs to be fixed. That requires another (but last!) downtime at the
> > following time for two hours.
> >
> > Start of maintenance:
> > Thursday, Dec 21 8:00 UTC
> >
> > Expected end of maintenance:
> > Thursday, Dec 21 10:00 UTC