Fwd: Re: [#ZJW-196-68375]: how to setup power options

[Martin]

Hello,

I have problem after trying flash QNAP TS-453A

[~] # hal_app --se_sys_get_system_info
NAS display name = TS-453A
NAS CPU_0 Model Name = Intel(R) Celeron(R) CPU  N3150  @ 1.60GHz
NAS CPU_0 running speed = 1601 MHz
=== Slot1 Mem Info. Channed Id is 1, Slot Addr is 0x50 ===
Mem Type: DDR3_SDRAM
Module Type: SO_DIMM
Ram Size: 2048 MB
Speed: 1600 MHz
Module Manufacture: Transcend Information
ECC Support: No
=== Slot2 Mem Info. Channed Id is 2, Slot Addr is 0x51 ===
Mem Type: DDR3_SDRAM
Module Type: SO_DIMM
Ram Size: 2048 MB
Speed: 1600 MHz
Module Manufacture: Transcend Information
ECC Support: No
[~] # dmidecode -s bios-version
QX47AR12
[~] # hal_app --get_ec_version
QX47EC23[~] # cd /share/Public/Temp

[/share/Public/Temp] # chmod +x flashrom
[/share/Public/Temp] # ./flashrom -p 
internal:laptop=this_is_not_a_laptop -w QX47AR50.bin
flashrom v0.9.8-unknown on Linux 4.2.8 (x86_64)
flashrom is free software, get the source code at http://www.flashrom.org

Calibrating delay loop... OK.
Active config mode, unknown reg 0x20 ID: 85.
Please send the output of "flashrom -V -p internal" to
[e-mail] with W836xx: your board name: flashrom -V
as the subject to help us finish support for your Super I/O. Thanks.
========================================================================
WARNING! You may be running flashrom on an unsupported laptop. We could
not detect this for sure because your vendor has not setup the SMBIOS
tables correctly. You can enforce execution by adding
'-p internal:laptop=this_is_not_a_laptop' to the command line, but
please read the following warning if you are not sure.

Laptops, notebooks and netbooks are difficult to support and we
recommend to use the vendor flashing utility. The embedded controller
(EC) in these machines often interacts badly with flashing.
See the manpage and http://www.flashrom.org/Laptops for details.

If flash is shared with the EC, erase is guaranteed to brick your laptop
and write may brick your laptop.
Read and probe may irritate your EC and cause fan failure, backlight
failure and sudden poweroff.
You have been warned.
========================================================================
Proceeding anyway because user forced us to.
Found chipset "Intel Braswell".
This chipset is marked as untested. If you are using an up-to-date version
of flashrom *and* were (not) able to successfully update your firmware 
with it,
then please email a report to [e-mail] including a verbose 
(-V) log.
Thank you!
Enabling flash write... Warning: BIOS region SMM protection is enabled!
Warning: Setting Bios Control at 0x0 from 0x2a to 0x09 failed.
New value is 0x2a.
Warning: SPI Configuration Lockdown activated.
OK.
Found Macronix flash chip "MX25U6435E/F" (8192 kB, SPI) mapped at 
physical address 0xff800000.
===
This flash part has status UNTESTED for operations: PROBE READ ERASE WRITE
The test status of this chip may have been updated in the latest development
version of flashrom. If you are running the latest development version,
please email a report to [e-mail] if any of the above 
operations
work correctly for you with this flash chip. Please include the flashrom log
file for all operations you tested (see the man page for details), and 
mention
which mainboard or programmer you tested in the subject line.
Thanks for your help!
Reading old flash chip contents... done.
Erasing and writing flash chip... Transaction error!
spi_block_erase_20 failed during command execution at address 0x300000
Reading current flash chip contents... done. Looking for another erase 
function.
spi_block_erase_52 failed during command execution at address 0x300000
Reading current flash chip contents... done. Looking for another erase 
function.
spi_block_erase_d8 failed during command execution at address 0x300000
Reading current flash chip contents... done. Looking for another erase 
function.
spi_chip_erase_60 failed during command execution
Reading current flash chip contents... done. Looking for another erase 
function.
spi_chip_erase_c7 failed during command execution
Looking for another erase function.
No usable erase functions left.
FAILED!
Uh oh. Erase/write failed. Checking if anything has changed.
Reading current flash chip contents... done.
Apparently at least some data has changed.
Your flash chip is in an unknown state.
Get help on IRC at chat.freenode.net (channel #flashrom) or
mail [e-mail] with the subject "FAILED: <your board name>"!
-------------------------------------------------------------------------------
DO NOT REBOOT OR POWEROFF!
[/share/Public/Temp] #

what I can do now?

Br
Martin Gawryš

Dne 30.3.2017 v 17:40 QNAP Technical Support napsal(a):
> Dobry den,
>
> vyvojari potvrdili ze problem byl vyresen v poslednim BIOSu pro tuto 
> NAS, muzete na nej zkusit updatnout? Prikladam detailni navod - budete 
> k nemu potrebovat pristup k SSH NASky, tam se dostanete napr. pres 
> PuTTY ( www.putty.org http://www.putty.org ) - port 22, uzivatel admin:
>
> Please follow below SOP to flash BIOS for TS-X53A.
>
> Preparation:
>
> Download package from below link:
>
> N3150: http://download.qnap.com/Storage/tsd/bios/TS-x53A_QX47AR50.zip
>
> N3160: http://download.qnap.com/Storage/tsd/bios/TS-x53A_QX47AR25.zip
>
> Extract the compressed file, please upload below 3 files to shared
>  folder, “Public”
>
> N3150: flashrom, QX47AR50.bin and QX47EC20.BIN
>
> N3160: flashrom, QX47AR25 and QX47EC20.BIN
>
> Follow below commands to complete the BIOS flash procedure.
> Check current CPU name
>
> There are two version of BIOS, QX47AR50.bin andQX47AR25.bin, 
> corresponding to N3150and N3160respectively.
>
> N3150->QX47AR50.bin
>
> N3160 -> QX47AR25.bin
>
> CAUTION:  Do NOT apply wrong version of BIOS, it will brick your machine.
>
> [~] # hal_app --se_sys_get_system_info
>
> NAS display name = TS-453A
>
> NAS CPU_0 Model Name = Intel(R) Celeron(R) CPU N3150 @ 1.60GHz
>
> NAS CPU_0 running speed = 1601 MHz
>
> === Slot1 Mem Info. Channed Id is 1, Slot Addr is 0x50 ===
>
> Mem Type: DDR3_SDRAM
>
> Module Type: SO_DIMM
>
> Ram Size: 2048 MB
>
> Speed: 1600 MHz
>
> Module Manufacture: Transcend Information
>
> === Slot2 Mem Info. Channed Id is 2, Slot Addr is 0x51 ===
>
> Mem Type: DDR3_SDRAM
>
> Module Type: SO_DIMM
>
> Ram Size: 2048 MB
>
> Speed: 1600 MHz
>
> Module Manufacture: Transcend Information
> Check current BIOS and EC version
>
> CAUTION: User mustdowngrade EC firmware if EC version is higher than 
> QX47EC20
>
> [~] # dmidecode -s bios-version
>
> QX47AD20
>
> [~] # hal_app --get_ec_version
>
> QX47EC22
> Update BIOS
>
> For different CPU, user should give different parameter to flashrom.
>
> N3150: ./flashrom -p internal:laptop=this_is_not_a_laptop -w QX47AR50.bin
>
> N3160: ./flashrom -p internal:laptop=this_is_not_a_laptop -w QX47AR25.bin
>
> CAUTION:  Do NOT apply wrong version of BIOS, it will brick your machine.
>
> [~] # cd /share/Public
>
> [/share/Public] # chmod +x flashrom
>
> [/share/Public] # ./flashrom -p internal:laptop=this_is_not_a_laptop 
> -w QX47AR50.bin
>
> flashrom v0.9.8-unknown on Linux 3.19.8 (x86_64)
>
> flashrom is free software, get the source code at http://www.flashrom.org
>
> Calibrating delay loop... OK.
>
> Active config mode, unknown reg 0x20 ID: 85.
>
> Please send the output of "flashrom -V -p internal" to
>
> [e-mail] with W836xx: your board name: flashrom -V
>
> as the subject to help us finish support for your Super I/O. Thanks.
>
> ========================================================================
>
> WARNING! You may be running flashrom on an unsupported laptop. We could
>
> not detect this for sure because your vendor has not setup the SMBIOS
>
> tables correctly. You can enforce execution by adding
>
> '-p internal:laptop=this_is_not_a_laptop' to the command line, but
>
> please read the following warning if you are not sure.
>
> Laptops, notebooks and netbooks are difficult to support and we
>
> recommend to use the vendor flashing utility. The embedded controller
>
> (EC) in these machines often interacts badly with flashing.
>
> See the manpage and http://www.flashrom.org/Laptops for details.
>
> If flash is shared with the EC, erase is guaranteed to brick your laptop
>
> and write may brick your laptop.
>
> Read and probe may irritate your EC and cause fan failure, backlight
>
> failure and sudden poweroff.
>
> You have been warned.
>
> ========================================================================
>
> Proceeding anyway because user forced us to.
>
> Found chipset "Intel Braswell".
>
> This chipset is marked as untested. If you are using an up-to-date version
>
> of flashrom *and* were (not) able to successfully update your firmware 
> with it,
>
> then please email a report to [e-mail] 
>  including a verbose (-V) log.
>
> Thank you!
>
> Enabling flash write... OK.
>
> Found Macronix flash chip "MX25U6435E/F" (8192 kB, SPI) mapped at 
> physical address 0xff800000.
>
> ===
>
> This flash part has status UNTESTED for operations: PROBE READ ERASE WRITE
>
> The test status of this chip may have been updated in the latest 
> development
>
> version of flashrom. If you are running the latest development version,
>
> please email a report to [e-mail] 
>  if any of the above operations
>
> work correctly for you with this flash chip. Please include the 
> flashrom log
>
> file for all operations you tested (see the man page for details), and 
> mention
>
> which mainboard or programmer you tested in the subject line.
>
> Thanks for your help!
>
> Reading old flash chip contents... done.
>
> Erasing and writing flash chip... Erase/write done.
>
> Verifying flash... VERIFIED.
> Update EC firmware
>
> CAUTION: User mustdowngrade EC firmware if EC version higher than QX47EC20
>
> [/share/Public] # hal_app --update_ec_fw file=QX47EC20.BIN
> Reboot NAS with below command.
>
> [/share/Public] # hal_app --reset_ec_fw
> After the reboot, check BIOS/EC version again
>
> [~] # dmidecode -s bios-version
>
> QX47AR50
>
> [~] # hal_app --get_ec_version
>
> QX47EC20
> Done.
>
> Best regards,
> Lukas Zemina
>
> Disclaimer:
>
> Our advice is strictly limited to the question(s) asked and is based 
> on the information provided to us. QNAP Systems Inc. does not assume 
> any responsibility or liability for the advice given and shall not be 
> liable for any direct, indirect, special, incidental or consequential 
> damages in connection with the use of this information. Any promise, 
> action or solution we make for your questions does not constitute an 
> agreement between you and QNAP unless a written agreement signed by 
> authorized representative is provided. Please always back up your 
> data. For more information, including technical information updates, 
> please visit our website at http://www.qnap.com/
> Ticket Details
>
> Ticket ID: ZJW-196-68375
> Department: Europe - Central & Eastern Europe, Greece, Russia
>
> Helpdesk: https://helpdesk.qnap.com/index.php?

[Nico Huber]

Hello Martin,

On 18.04.2017 20:36, Martin wrote:
> Hello,
>
> I have problem after trying flash QNAP TS-453A
>
> ...
> Proceeding anyway because user forced us to.
> Found chipset "Intel Braswell".
> This chipset is marked as untested. If you are using an up-to-date version
> of flashrom *and* were (not) able to successfully update your firmware
> with it,
> then please email a report to [e-mail] including a verbose
> (-V) log.
> Thank you!
> Enabling flash write... Warning: BIOS region SMM protection is enabled!

this means the chipset has a write protection configured that makes
flashrom unusable. Don't ask me why QNAP thinks it could work. Maybe
they modified flashrom to circumvent some security-by-obscurity.
> Warning: Setting Bios Control at 0x0 from 0x2a to 0x09 failed.
> New value is 0x2a.
> Warning: SPI Configuration Lockdown activated.
> ...
>
> what I can do now?

If you made a backup, you can try to write that back. I would expect it
to work. The flash chip is actually not only used for the BIOS but some
Intel chipset configuration and firmware too. That it failed at 0x300000
probably means that the chipset part was written but the BIOS part not
(due to the write protection mentioned above).

If you need further guidance please run

./flashrom -p internal:laptop=this_is_not_a_laptop -o logfile

which will gather additional information and write it into `logfile`.
Please attach that file.

In any case please report to QNAP support that their instructions didn't
work. If you want help flashrom to better support this device, ask them
for the source code of the flashrom binary they packaged.

Regards,
Nico